Privacy Policy

LAST UPDATED FEB 6, 2026
At RMA Therapeutic LLC ("we," "us," or "our"), we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rmatherapeutic.com and when you receive our mobile or in-office wellness services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. INFORMATION WE COLLECT
Personal Information
We may collect personal information that you voluntarily provide to us when you:

Schedule an appointment or consultation
Fill out contact forms on our website
Subscribe to our newsletter or communications
Call or email us directly
Engage with our services

This personal information may include:

Name and contact information (email address, phone number, mailing address)
Date of birth and age
Payment and billing information
Service location preferences (for mobile services)

Protected Health Information (PHI)
As a healthcare service provider, we collect and maintain Protected Health Information as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes:

Medical history and current health conditions
Medications and allergies
Treatment records and clinical notes
Lab results and diagnostic information
Insurance information (if applicable)

HIPAA COMPLIANCE: Your Protected Health Information (PHI) is governed by our separate Notice of Privacy Practices as required by HIPAA. This document is provided to you at your first appointment and is available upon request. Your PHI is subject to strict confidentiality protections under federal law.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website or source
Date and time of access


2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
To Provide Healthcare Services

Schedule and confirm appointments
Coordinate mobile service visits to your location
Provide IV hydration, peptide therapy, and EBOO treatments
Maintain medical records and treatment history
Communicate with you about your care
Process payments and billing

To Improve Our Services

Analyze website usage and improve user experience
Respond to your inquiries and customer service requests
Send you updates about our services (with your consent)
Conduct internal research and quality improvement

For Legal and Safety Purposes

Comply with applicable laws and regulations
Protect the rights, safety, and property of our patients and staff
Respond to legal requests and prevent fraud


3. HOW WE SHARE YOUR INFORMATION
We Do Not Sell Your Information
We will never sell, rent, or trade your personal information or health information to third parties for marketing purposes.
Permitted Disclosures
We may share your information only in the following circumstances:

Healthcare Providers: With other healthcare providers involved in your care (e.g., your primary care physician, specialists) only with your written authorization or as required by law.
Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, appointment scheduling platforms, IT services) under strict confidentiality agreements.
Legal Requirements: When required by law, court order, subpoena, or to comply with legal processes.
Health and Safety: When necessary to prevent a serious threat to your health or safety or the health and safety of others.
Business Transfers: In connection with a merger, sale, or transfer of our business assets, subject to continued protection of your information.


4. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encrypted data transmission (SSL/TLS)
Secure storage of electronic health records
Access controls and authentication requirements
Regular security assessments and updates
Staff training on privacy and security practices
Physical security measures for paper records

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. YOUR PRIVACY RIGHTS
You have the following rights regarding your personal and health information:
Right to Access
You have the right to request access to your personal information and medical records. You may request copies of your records in paper or electronic format.
Right to Correct
You have the right to request corrections to your personal or health information if you believe it is inaccurate or incomplete.
Right to Request Restrictions
You may request restrictions on certain uses and disclosures of your health information, though we are not always required to agree to your request.
Right to Confidential Communications
You have the right to request that we communicate with you about your health matters in a specific way or at a specific location.
Right to an Accounting
You have the right to request an accounting of disclosures of your health information that we have made for certain purposes.
Right to Opt-Out of Marketing
You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information (which we do not engage in).

6. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Improve website functionality and performance
Provide relevant content and information

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including social media platforms and educational resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

9. DATA RETENTION
We retain your personal information and medical records for as long as necessary to provide our services and comply with legal, regulatory, and professional obligations. Medical records are retained in accordance with California state law and professional standards, typically for a minimum of 7 years from the date of last service.

10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending you an email notification (if you have provided your email address)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. CONTACT US
Questions About This Privacy Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
RMA Therapeutic LLC
11770 Warner Ave, Suite 208
Fountain Valley, CA 92708
Phone: (442) 260-4213
Email: privacy@rmatherapeutic.com
Privacy Officer: Available upon request

12. HIPAA NOTICE OF PRIVACY PRACTICES
As a healthcare provider, we are required by federal law to maintain the privacy of your Protected Health Information (PHI) and to provide you with a Notice of Privacy Practices. This notice describes how we may use and disclose your health information and your rights regarding your health information.
You will receive our HIPAA Notice of Privacy Practices at your first appointment. You may also request a copy at any time by contacting us at the information provided above.
YOUR RIGHTS ARE PROTECTED: We are committed to maintaining the highest standards of privacy and confidentiality in accordance with HIPAA and California state privacy laws. Your trust is essential to us, and we take our responsibility to protect your information seriously.